Optical Duplicator Error Codes
| Error code | Meaning | How to Fix |
| 16 | Hard drive write error | If a hard drive format does not correct the issue then the drive will need to be replaced. |
| 32 | Return command error | Controller sends out a command and receives an error back. Most likely issue with the Media |
| 37 | Reader is not responding | Try a different master, media or replace the source drive |
| 39 | Generic error | Caused by a bad LightScribe label file (LSI) |
| 41 | Read Error Limit | Description: Read errors exceed the specified limit Possible Solution: Replace with new master OR change Read Retries setting in Setup menu. |
| 162 | Bad Master Disk | Description: there is at least one bad sector on the disk that is preventing the duplication to be completed correctly. Possible Solution: Create a new master disk. |
| 168 | Generic error | Check FW. If update does not work then the device will need to be sent to Kanguru for RMA and possible controller replacement. |
| 200 | Source Disc Empty | Description: The intended master disc is detected and identified successfully ,but it is a blank disc. Possible Solution: Please double check the master disc to ensure it contains data. |
| 201 | Bad Master | Description: The master disc is detected but cannot be identified within 3 minutes. Possible Solution: Please check the master disc for quality, defects or errors. |
| 202 | No Targets | Description: The blank disc(s) are missing when the job starts. Possible Solution: Please make sure blank discs are placed in Writer trays. |
| 203 | Burner Mixed or Firmware version Mixed | Description: The model or firmware version of the writers in the duplicator is not the same. Possible Solution: This typically happens when you have recently replaced a Writer drive. Contact Tech Support. |
| 204 | Targets & Master Not Compatible | Description: The master disc and targets (blanks) are not of the same format. The Kanguru Duplicator can’t cross copy across different media formats. Possible Solution: Please go to Disc Info in the Advanced Setup menu to make sure the master disc and the blank discs are the same format (see section “3.13.14.1 Disc Info” on page 44). |
| 205 | Targets Not Blank | Description: The target (blank) discs are not detected and identified as either RW/R discs or blank discs. Possible Solution: Please go to Disc Info in the Advanced Setup menu to make sure the intended blank discs are empty (see section “3.13.14.1 Disc Info” on page 44). |
| 206 | Targets & Master Size Mismatch | Description: 1. When the error code occurs during the Compare process, the size of the master disc and the successfully copied disc(s) is different. The Kanguru Duplicator can’t cross copy across different media formats. 2. When the error code occurs during a Copy related process, the capacity of the blank disc(s) is less than the data size of the master disc. Possible Solution: 1. When the error code occurs during the Compare process, contact Tech Support. 2. When the error code occurs during a Copy related process, please go to Disc Info in the Advanced Setup menu to make sure the blank disc’s capacity is large enough to fit the data size of the master disc. |
| 207 | Targets M Code Mixed | Description: The blank discs contain different manufacture codes. Possible Solution: Please go to Disc Info in the Advanced Setup menu to make sure every blank disc has the same media ID (M-Code) (see section “3.13.14.1 Disc Info” on page 44). Make sure all targets are from the same manufacturer and replace the one(s) that are different if necessary. |
| 208 | Targets are not RW discs | Description: The target(blank) discs are not Rewritable discs Possible Solution: Please go to Disc Info in the Advanced Setup menu to make sure every blank disc is a rewriteable disc (see section “3.13.14.1 Disc Info” on page 44). |
| 209 | Master Disc is CSS Protected | Description: The master disc is copy-protected. Possible Solution: This master disc contains copy-protection. Please try a different master disc without any copy-protection. |
| 210 | Bad Discs | Description: The target (blank) disc(s) are detected but can not be identified. Possible Solution: Please double check the blank disc(s) quality. |
| 211 | This format can not be tested | Description: The target (blank) disc(s) is DVD+R, DVD+RW, DVD+R DL, BD-R or BD-RE. Possible Solution: Above disc formats are not supported by the Test function. Please only use DVD-R/RW or CD-R/RW discs for this function |
| 212 | DVD is not supported | Description: Your system does not support the DVD format. Possible Solution: Compatible DVD drive required. |
| 213 | DVD-RAM is not supported | Description: Your system does not support the DVD-RAM format. Possible Solution: Compatible DVD drive required. |
| 214 | Blu-ray is not supported | Description: Your system does not support the Blu-ray format. Possible Solution: Compatible Blu-ray drive required. |
| 230 | Not enough HDD space | Description: The empty space in the hard drive is less than the size of the master disc. Possible Solution: Please free up hard drive space by deleting unnecessary partitions/images before loading more images. |
| 231 | Redundant Name | Description: The image name entered has already been used in the system. Possible Solution: Please enter a different image name, or rename the existing file name which is in conflict before you re-enter this name. |
| 232 | Format Failed | Description: The system is not able to format the hard drive. A detailed error code will be displayed at the end of the error message. Possible Solution: Possible hard drive failure; please try to replicate error and then contact Tech Support |
| 233 | Hard Drive Corrupted | Description: The hard drive’s information is corrupted. Possible Solution: Please re-format the hard drive. |
| 235 | Hard Drive Access Error | Description: There’s an error when accessing the hard drive. Possible Solution: Possible hard drive failure; please contact Tech Support. |
| 240 | Wrong Password! | Description: The password entered is not correct Possible Solution: Please confirm you typed in the correct password or try a different password. |
| 241 | Login Failed | Description: An incorrect password was entered 3 times consecutively Possible Solution: Wait for 5 minutes, then try to use the correct password for the next the attempt. If the problem persists, call Tech Support. |
| 250 | Source Cannot Be HDD | Description: The source is configured as the hard drive when trying to perform the Mix Audio Tracks function. Possible Solution: Change the Copy source to the Reader if no hard drive is available. |
| 251 | Copy Audio Error | Description: An error occurred during the mixing process of your audio CD. Possible Solution: Try different master or blank discs. |
| 252 | Not Audio CD | Description: The total size of the selected tracks is larger than the capacity of the target blank disc during the track selection process. Possible Solution: Try to select an alternative track with a smaller capacity |
| 253 | Over Blank Disc Capacity | Description: The total size of the selected tracks is larger than the capacity of the target blank disc during the track selection process. Possible Solution: Try to select an alternative track with a smaller capacity |
| 260 | No Update File |
Over Blank Disc Capacity Description: The system can NOT locate the Firmware Update File during the Update Firmware process Possible Solution: Confirm the file is not a “zip” file. If it is, please extract it before you burn it to a CD. Confirm the update file is written as “Mode 1” Data CD Usually a Data CD created with Windows XP or Roxio’s Drag-to-Disk is not in this format
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| 261 | Wrong update File | Description: The Firmware Update File is not compatible with your system or the Firmware Update File is corrupted. Possible Solution: Get an updated version of the Firmware Update File. |
| 262 | Unknown flash model |
Description: The Firmware Update File is not meant for your system. Possible Solution: Contact Tech Support for the proper Update file |
| 263 | Job Abort | Description: A job is aborted by the user pressing the ESC button for more than 5 seconds during a job. Possible Solution: Restart the job when ready with the proper master disc & blank discs. |
