| Symptom |
Possible Cause |
Recommended Solution |
| There is no display on the LCD or the unit doesn’t power on. |
The internal power switch is set to off. |
Check the switch located on the back of the duplicator, near the power supply and make sure that it is switched to the On position. |
| The power voltage on the duplicator doesn’t match the voltage of the power outlet. |
Adjust the switch located on the back of the duplicator, near the power connector, to the local voltage rating. |
| The duplicator was stored in cold temperature. |
If the duplicator was stored in a location where temperatures dropped below 32°F (0°C) within the past 24 hours, leave the system in a warm room with a temperature of at least 65°F (19°C) for 4 hours prior to turning it on. |
| The duplicator doesn’t recognize the Source device. |
The Source device is not connected securely to the Source port. |
Make sure that the device is connected, securely to the Source port. The Source port is the top-left most port and is marked with a label. |
| The Source device is defective. |
Run the “Verify Source” function to confirm that the source is readable. If the device does not pass the “Verify Source” check, try duplicating using a different Source device. |
| Your Source is a USB flash drive that has unwritten sectors. |
Unwritten sectors on the Source can result in read errors. Run the “Rebuild Source” function and then try duplicating again. |
| The duplication process finishes successfully but the Target devices are not readable. |
There were issues that occurred when running a Brief Copy. |
Change the “Copy Mode” to Full Copy. This Copy Mode will take longer to complete, but it will resolve most data related issues. |
| The data did not copy over accurately. |
Run the “Compare” function to check that the data on the Targets and Source are identical. |
| The “Read Error Skip” or “Write Error Skip” settings are enabled. |
It is possible that the skipped data is causing this issue. Make sure that “Read Error Skip” and “Write Error Skip” are turned off. |
| The failure rate is high. |
Your Target devices’ quality is poor. |
Try using a higher-quality brand of USB devices. |
| There are errors on the Source device. |
Run the “Verify Source” function to confirm that the source is readable. If the device does not pass the “Verify Source” check, try duplicating using a different Source device. |
| Some Target devices aren’t being copied to. |
The duplication process was started before the device was recognized. |
Make sure that the Green indicator LED is lit next to every inserted Target device before starting a duplication job. |
| Your Target devices’ quality is poor. |
Try using a higher-quality brand of USB devices. |
