Antivirus menu not accessible from device

Updated on Feb 12, 2026

If your antivirus menu is grayed out and not selectable, it could be due to a number of reasons.

       
  • Antivirus is disabled: In order to activate A/V, please reset your device to default.
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  • Antivirus is updating: The A/V is downloading the latest updates and will be available after the update is completed.