Optical Duplicator Troubleshooting
| No display on the LCD or the unit does not operate when the power is on. |
√ Check that the power cable is securely connected at both ends and that your electrical outlet’s voltage is correct. √ Make sure the power voltage on the duplicator matches the voltage of your power outlet. √ If the system was stored in a location where the temperature dropped below 32°F (0°C) within the past 24 hours, leave the system in a warm room with temperatures of at least 65°F (19°C) for 4 hours prior to powering it on. |
| The system cannot recognize the master disc. |
√ Check the format of the master disc or the master disc itself for damage. √ Your master disc may be copy protected. Most DVD/Blu-ray Discs and some CDs purchased from stores have copy protected encryption encoded in them. √ Use one of the Writers to read your master disc by selecting one of Writers as the Copy source. If this works, make a copy of your master disc and treat the copy as the new master. Set the Copy source back to the Reader and try again. √ Your master disc may be on an unsupported brand of media. √ Try a different brand of master disc. |
| Buttons do not function. | √ The Duplicator may still be busy performing a task. Wait a moment and then press the button again. If the button still doesn’t work, turn off the Duplicator, and then restart the machine after a minute. |
| Copy completed but the copies are not readable / executable. |
√ Use the Compare feature to check the copied discs against the master copy source. √ The quality of your media plays a big role on this part. Try to use high quality media to prevent such problems. √ Use another BD/DVD/CD player/ROM to test the copied media. Sometimes, your BD/DVD/CD Player/ROM may not be compatible with the recordable BD/DVD/CD disc. |
| System turns on but fails to boot up. | √ This could be due to a more serious issue. Contact Kanguru Tech Support. |
| The failure rate is high. |
√ Lower the write speed and try again. The quality of your media plays a big role on this part. √ Try to use high quality media to prevent such problems. |
| Do I need to upgrade my system’s firmware? | √ Please contact Kanguru Solutions Tech Support if you think you need to upgrade your firmware. |
| System fails to upgrade firmware. | √ This could be due to a more serious issue. Contact Kanguru Tech Support. |
| Can I load data directly from my computer to my system’s hard drive? | √ In order to load data from your computer to your Duplicator, you must first install the provided Kanguru Media Manager software. |
| Some writers will not create copies. |
√ If those writers are associated with an external connection, please make sure the USB connection is off and restart your system. √ Reset the system back to the default settings. |
| Hard Drive not displayed at full size | √ Hard drive manufactures use a conversion rate of 1GB = 1 Billion Bytes or 1000^3 Bytes. However, most Operating Systems, including our Duplicator uses the standard conversion rate of 1GB = 1.074 Billion Bytes or 1024^3 Bytes. Therefore, an advertised 250GB (250 Billion Bytes) hard drive’s true capacity based on our system’s standard is approximately 233GB (may vary from system to system). |
| Cannot access the Duplicator’s HDD from the Duplicator | √ Make sure that the USB Connection is not turned On. |
| Cannot access the Duplicator’s HDD from a computer. |
√ Make sure that the USB cable is connected securely from your computer to the Duplicator. √ Make sure that the Make sure that the USB Connection is turned On. √ If you are receiving an error message from your computer stating that the drive isn’t formatted, make sure that you have Kanguru Media Manager installed. |
| Where do I find the product number that is required for installing the included software? | √ Your product number can be found on the back of the Duplicator by the USB port. |
