Hard Drive Tower Duplicator - Troubleshooting
| Problem | Possible Cause | Solution |
| The Kanguru Clone will not start or there is no display on the LCD screen. | The power cable is damaged or not connected securely. | Make sure that the power cable is not damaged and is not loose. |
| The voltage of the outlet the Kanguru Clone is plugged into does not match the Kanguru Clone. | Make sure that the voltage of the outlet matches the voltage of the Kanguru Clone. | |
| The system power button is in the Off position. | Make sure that the power button is pressed all the way in. | |
| The Kanguru Clone cannot make copies of a Source hard drive. | The hard drive is not connected or was not detected by the Kanguru Clone. | Make sure that all connected hard drives have been successfully detected by the Kanguru Clone. |
| The connection between the Kanguru Clone to the Source drive is not secure. | Make sure that the Source drives is inserted in Source bay correctly and that the bay door is completely closed. | |
| The hard drive jumpers are not set in the correct position. | Make sure that all the hard drive jumpers are set to the Source or Cable Select position. | |
| The hard drive may be faulty. | Make sure that the Source hard drive is not broken and does not have errors. | |
| The hard drive’s file system is not supported by Brief Copy or Resize Copy. | When executing a Brief Copy or Resize Copy, make sure that the file system of the Source hard drive is supported. | |
| The hard drive contains a Host Protected Area. | Enable the HPA CHECK option under the Setup menu. | |
| The Kanguru Clone is unstable or operates very slowly. | The connection between the Kanguru Clone and the hard drives are not secure. | Make sure that the hard drives are inserted correctly and that the bay doors are completely closed. |
| A hard drive may have an error that is affecting the other hard drives, causing slow operation. | Try to identify the faulty hard drive and replace as needed. | |
| The cables do not meet the UDMA standards. | Only use the cables provided by Kanguru Solutions with the Kanguru Clone. |
For more information on the Kanguru Hard Drive Tower Duplicator, please refer to the User Manual located at HERE.
