Optical Duplicator Network Center Troubleshooting
| Symptom |
Problem |
Solution |
| The Duplicator Network Center Software won’t detect the Network Duplicator. |
The Duplicator’s Network Module is pre-configured as DHCP by default. |
Connect under a DHCP LAN environment and then manually configure the network settings by clicking on the “System” menu and then select Server Setting. |
| Duplicator Network Device always has a red icon and I can’t connect to it. |
The red icon is an indication that the network device is currently being used by another user. |
You can obtain more details about the current connection by right clicking on “Duplicator Network Device” and selecting Details. You can send the other user a request to disconnect by selecting “Request Disconnect”. |
| The Duplicator Network Device has a yellow “!” exclamation mark on the red icon and I can’t connect to it. |
This is an indication that the Ethernet port is being over prioritized by the USB port. |
Make sure that the USB port is not connected while the Ethernet cable is connected. |
| I’ve connected to the Duplicator Network Device successfully but my PC does not have any drive letter that is associated with the hard drive. |
The hard drive’s drive letter has not been automatically assigned. |
Click on the “System” menu and then select Mount Drive. A window appears that allows you to manually assign the drive letter. |
| I’ve connected to the Duplicator Network Device successfully but my computer asks me to format the hard drive when I click on it. |
Kanguru Media Manager isn’t installed. The Kanguru Duplicator’s hard drive is formatted with a proprietary file system that requires Kanguru Media Manager to be installed. |
Install Kanguru Media Manager and reboot your computer. |
