Kanguru Privacy Statement

We at Kanguru recognize the importance of your personal information and are committed to protecting your privacy.

This Privacy Statement describes how Kanguru (referred to collectively as “Kanguru”, “we”, “us” or “our”) gathers, processes, stores and protects any personal information shared with us. This Privacy Statement applies to all personal information collected about you by Kanguru. Any information that is collected that can be used to identify you when using the Kanguru website or any other Kanguru controlled web service will only be used in accordance with this privacy statement.

This policy is effective from September 1, 2018.

Types of Information We Collect

The information that we collect includes personal information and non-personal information.

“Personal Information” is any information that can be used to either directly or indirectly identify you as an individual. This does not apply to public information that is lawfully made available to the general public through federal, state or local government records. Personal Information that we collect may include, but is not limited to:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit card number

We use this personal information so that we can provide service to you. If you decide not to provide certain personal information, or if you ask us to delete it, we may not be able to provide you with service.

“Non-personal information” is any information that does not by itself identify you as an individual. This information includes anonymous information about use of the website including, among other things, the date and time of the visit, pages of the website visited, path through the website, IP address, type of browser and operating system used.

How We Gather Personal Information

We will not collect personal information unless you specifically and knowingly disclose it. Personal information is generally collected when you order Kanguru products, register your product, provide information on a website, use a web service directly owned by or controlled by Kanguru, or sign up to receive Kanguru product and service updates. If you disclose personal information, we will only store and use the information for as long as needed in order to perform our contractual obligations to you and fulfill our legal obligations, to run our business efficiently, and to provide you with improved service.

Product Purchases

When purchasing product through the website, our registration process requires that you provide us with your first and last name, billing and shipping information (which includes your home or other physical address, the name of your city or town, your telephone number, your e-mail address). This may be corporate or personal information depending on the use case. We use this information to supply you with product. If you choose not to provide your personal information at the point of collection, we will not be able to provide you product through the website.

Product Registration

When you register a Kanguru product, we may ask for your name, address, e-mail address, telephone number, type of product, serial number, date of purchase, place of purchase or other product-related information. We use this information to provide support and information and to maintain a relationship with you. If you choose not to provide this information, you will not be able to register products on the website; however, you may continue to use the products.

Personal Contact Information

We gather your contact information to complete and support purchases from us, to communicate with you (including, if you have consented, sending marketing communications) and to comply with any requirements of law. Your personal contact information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order, or support of your product.

Credit Card Information

When you order any product through our website or obtain RMA (Returned Merchandise Authorization) service, you may be required to provide your credit card information including the credit card number, card security code (also called CVV2, CVC2, CID code), expiration date and billing address. This information is used to perform our contract to supply you with products or services and for our legitimate interest of collecting payments due to us.


If you contact us with feedback, comments, questions or for any other reason, we may keep records of that correspondence and collect your personal information for the purpose of processing your inquiries, responding to your requests, and improving our service.

Please be aware if you disclose any Personal Information relating to other people to us, you represent that you have the permission to do so and permit us to use the information in accordance with this Privacy Statement.

How We Gather Non-Personal Information

 We automatically collect certain non-personally identifiable information each time you visit our website. We may use cookies, tags, server logs and other technology to acquire or store this information. We collect this anonymous information so that we may better understand how visitors are using the website and how we can improve your online experience.


Cookies are text files containing small amounts of information which are downloaded to your device when visiting our website. For information about the cookies we use and the purposes for which we use them, please read our Cookie Statement.


Log Files

 Log files contain information related to your visit to our website. This includes, but is not limited to: IP addresses, browser versions and types, internet service providers, pages visited, entry/exit pages, referring sites, platform types, connection speed, etc. We use this information to better understand how our visitors are using the website and to decide how we might better serve our customers.

 Navigational Data

As you browse the website, we may gather technical, usage and navigational data that shows us which pages you visited and for how long. This information will not reveal your identity or be linked to you personally. We use this information to improve the website; to comply with any requirements of law; and for our own internal purposes. 

What We Do With Your Information 

 We use your personal information to provide, improve, and develop our products and services. We also use your personal information to communicate with you, and to offer targeted advertisements and services. Kanguru collects and processes your personal information and non-personal information for the following purposes:

Providing, improving and developing products and services

 We use personal information to help us improve, and develop products, services, and advertising. This includes using personal information for purposes such as data analysis. Such processing is based on our legitimate interest in offering you products and services.

Communicating with you 

We regularly send product updates and promotional e-mails as a service to our customers, and to individuals who have consented to receive such updates and emails. Subject to your prior express consent, we may use personal information to send you marketing communications in relation to Kanguru products and services; communicate with you about your account or transactions; and inform you about our policies and terms. If you no longer wish to receive communications for marketing purposes, you can contact us to opt out at any time at info@kanguru.com. 

Offering and measuring targeted advertisements and services 

Subject to your prior express consent, we may use personal information to personalize your experience with our products and services, and to determine the effectiveness of our promotional campaigns. 

If you have provided express consent for us to use your information in a particular way, you can withdraw your consent at any time by contacting us.

Disclosure Of Information

We will not sell, lease, rent or otherwise disclose personal information that we collect to any third party without notifying you and/or obtaining your consent, except as expressly set forth in this statement. 

Data Retention

We will retain your personal information only for as long as required to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Customer Rights

  • The right to access – You have the right to request access to your personal data and to know how your data is being used after it has been gathered. Kanguru will provide a copy of your personal data, free of charge and in electronic format if requested.
  • The right to be forgotten –Kanguru will only store and process personal data for no longer than is necessary for the purposes for which personal information is processed.  If you are no longer a customer, or if you withdraw consent to use your personal information, then you have the right to have your personal information deleted.
  • The right to data portability – You have the right to have your personal information transferred from one service provider to another. Data transfers will be processed in a commonly used and machine-readable format.
  • The right to be informed – You have the right to be informed before personal information is collected. When personal information is collected, you will be clearly informed about the extent of data collection, the basis for processing personal information, how long data is retained, if data is being transferred to a third-party, and disclosure of any automated decision-making that is made on a solely algorithmic basis. You must choose to opt-in for your personal information to be gathered, and consent must be given freely rather than implied.
  • The right to have information corrected – You have the right to update your personal information if it is out of date or incomplete or incorrect.
  • The right to restrict processing – You have the right to request that your personal information is not used for processing. Please note that restricting the processing of personal information may result in the inability to provide you service.
  • The right to object – You have the right to deny processing of your personal information for direct marketing purposes. There are no exemptions to this rule, and any processing must stop as soon as the request is received.
  • The right to be notified – If there has been a data breach which compromises your personal information, you have the right to be informed within 72 hours of Kanguru first having become aware of the breach. However, notification is not required if Kanguru has implemented appropriate protective measures that render your personal information unintelligible to any person who is not authorized to access it (e.g. pseudonymization through encryption).

Children's Privacy

Kanguru’s website complies with the US Children’s Online Privacy Protection Act and all other applicable laws and regulations protecting children’s privacy on the Internet. We do not allow persons under 18 years of age to create user accounts. The website does not knowingly collect any personal information from children under the age of 18.

As a parent or guardian, you have the right to request that Kanguru remove all personal information pertaining to your child that was submitted without your consent or by misrepresenting his or her age. At your request, we will remove such information from our database.

Cookie Statement

This Cookie Statement describes how Kanguru uses cookies on our websites and online services, and the choices you have.

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store identifiers and other information on computers and other devices. We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and optimizing the website for a better online experience.

Types of Cookies

We describe below the various types of cookies we use and the purposes they perform. Please note that the specific cookies we may use vary depending on the specific websites and services you use.

  • Essential cookies: These cookies are necessary to provide you with our websites and services and to enable essential features, such as providing shopping cart functionality. 

  • Performance and functionality cookies: These cookies collect information about how you use our websites and services and allow us to remember the choices you make while browsing.  The information these cookies collect allows us to optimize our websites and make them easier for you to use, and does not personally identify you. 

  • Analytics and customization cookies: These cookies collect information we use to help us understand how our websites and services are being used and how effective our marketing campaigns are, and to help us optimize our websites. 

  • Third-party cookies: You may also encounter cookies on our website and services that are placed by third parties.  For example, when you buy our products online, our e-commerce vendor may use cookies and other technologies.  We may also allow third parties to place cookies on our websites to track information about your online activities and/or across third-party sites or online services, including to send you targeted advertisements based on that information. This Cookie Statement does not apply to cookies or websites that are owned or operated by third parties.

Opting Out of Cookies

Your browser may provide options that allow you to choose whether browser cookies are collected and to delete them. For more information about these controls and to exercise your cookie preferences, refer to your browser or device’s help material. If you choose to reject cookies, you may not be able to use certain features of our websites and services.

Changes To Privacy Policy

Kanguru has the right to make changes to this Privacy Policy at any time. Any changes made to the Privacy Policy will be posted on the website. We encourage you to periodically check the website for any updates or revisions to this Privacy Policy. If you object to a change in our Privacy Policy, then you should contact us regarding your objection.