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KRMC 8 Internal Server Error when changing Contact Information

Updated on May 18, 2026

When using KRMC 8.1.5 you may experience an Internal Server Error when attempting to Update or Sync contact information for a drive on your Devices List. If you encounter this issue, we recommend applying the KRMC 8 Software Patch located at HERE.

Steps on how to perform patch updates on KRMC 8 can be located HERE.

Note: It is highly recommended for any update/change to KRMC 8 that you take a snapshot prior to performing any changes.

If this does not correct the issue you are experiencing, please contact Kanguru Support.

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* iStorage/Kanguru defines a gigabyte (1 GB) = 1,000,000,000 bytes. Storage capacities may vary depending on operating system. The actual capacity reported by systems like Windows is often lower. In Windows operating systems, an xx GB [e.g., 16 GB] flash drive has a minimum reported capacity of xx GB [e.g., 14.4 GB]. Product storage capacity is also used for device formatting and internal functions. For additional information, see www.kanguru.com/pages/understanding-flash-drive-storage-capacity.

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KRMC 8 Internal Server Error when changing Contact Information

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