Self Service Password Management on secure Defender drives

Note: Please scroll to the end of this page for up to date information on which drives support the Self Service Password Management capability.

This KB article applies to the following Kanguru products:

• Kanguru Defender 3000
• Kanguru Defender 2000
• Kanguru Defender Elite300
• Kanguru Defender Elite200
• Kanguru Defender Elite30
• Kanguru Defender Elite
• Kanguru Defender Basic+
• Kanguru Defender Basic
• Kanguru Remote Management Console (KRMC) - Cloud
• Kanguru Remote Management Console (KRMC) – Enterprise
• Universal Kanguru Local Administrator (UKLA)

Overview

Kanguru is pleased to announce that starting on July 21, 2015 Defender secure USB storage devices will have the ability to enable self-service password management functionality. When self-service password management functionality is enabled, you have to designate an email address that can be used to reset your Defender’s login password. If at any time you forget your Defender’s login password, all you need to do is click on the ‘Forgot Password’ button at the login screen and a special password reset code will be sent to the email address that you designated earlier. Then simply enter the password reset code and you will be able to setup a new login password and access your data again.

Licensing

Self-service password management is available as a free feature for KRMC Cloud customers. There are no additional licenses to purchase to enable self-service password management for your KRMC Cloud managed devices. KRMC Cloud administrators can start taking advantage of the self-service password management feature immediately on any supported Defender drives.

KRMC Enterprise customers will need to purchase additional licenses to activate the self-service password management feature on their supported Defender drives.

Individual, unmanaged drive users will need to purchase a license to enable the self-service password management feature on their supported Defender drives.

Customers can choose to purchase either a 1-year or a 2-year self-service password management license.

License Availability & Pricing

Ordering and pricing information will be available on the Kanguru website soon. In the meantime, please contact Kanguru sales for any questions at 508 376 4245.

Product Compatibility

The below is the product support matrix for the self-service password management feature:

*The Defender DualTrust, Defender HDD, Defender HDD 300, Defender SSD, Defender SSD 300, and the Defender V2 will not support the Self-Service service. 

Kanguru will be announcing shortly the availability of this feature for all Defender drives listed as supported in the table below and also for KRMC Enterprise.