“Device is not ready yet” error message and secure drive is not mounting (Windows XP)
My Defender device is giving me error messages like “Device is not ready yet”, and my secure drive is not mounting.Please note: This article only ap...
32-Bit Application Support on Mac
When attempting to run the Kanguru Defender Manager application on a Mac system you may receive a message stating, ““KDM” is not optimized for...
Access KanguruMicro Drive AES Without a Password
I plug in my KanguruMicro Drive AES and I can access the flash drive without a passwordThe KanguruMicro Drive AES initially mounts a drive that runs the encrypt...
Antivirus License 30-Day Trial
As of March 21, 2013, all encrypted devices (Defender product line) will include a 30-day BitDefender antivirus license and not a free 1 year BitDefender AV lic...
Antivirus menu not accessible from device
If your antivirus menu is grayed out and not selectable, it could be due to a number of reasons. Antivirus is disabled: In order to activate A/V, please res...
BitDefender Threat Scanner Error
If your Defender device with BitDefender Antivirus prompts the a "BitDefender Threat Scanner" error message like the one displayed below, please do the followin...
Blue Screen Error on some HPE Proliant Gen8/9 Servers running Windows Server 2012
When attempting to authenticate into the Kanguru Defender drives in the platform and OS mentioned above, a user may see a server crash in the form of Windows bl...
Changing the login password on a Defender device
How do I change the login password for my Defender USB secure storage device? All Defender USB secure storage devices require the user to provide a login passwo...
Check Product Version on Defender Devices
Here are the steps to check software version on Defender devices - 1) Plug in your device 2) Go to CD-Drive 3) Open Version.txt or Version.ini file 4) Software...
Defender 2000 and Defender Elite 200 drives not working for MacOS Catalina
UPDATE: We have released an update for both the Defender 2000 and Defender Eltie200 drives to allow functionality on MacOS Catalina. These updates can be locat...
Defender Client Update: Can't login - solved
An issue that affecting several of our secure Defender flash drive models will cause the client to lock up during initialization, preventing the user from acces...
Defender device does not show up under My Computer with the correct title
My Defender device does not show up under My Computer with the correct title. Instead of Defender, I see a CD-Drive and no icon.Sometimes when Windows detects a...
Defender drive shows 2% anti-virus definition download even though anti-virus has been disabled
I disabled antivirus on my Defender flash drive but the menu in the system tray shows 2% downloaded?The 2% is actually the client application building an anti-v...
Defender Elite 30 Special Update
As of October 18, 2019, Kanguru has released an update for the Defender Elite 30 devices to bring the devices to the latest version (at the time) 5.1.4.9. In so...
Defender HDDs and SSDs not recognized on Windows 8.1 & Windows 10 systems
Defender™ USB3.0 Secure Encrypted External Drives (HDDs and SSDs) not recognized on computers running Windows 8.1 & Windows 10 when connected by USB3.0 Ka...
Defender Support on Apple Silicon Devices using Rosetta 2
With the release of Apple Silicon and the new M1 processor, Kanguru's line of Defender products will work all the same with Apple's new Rosetta 2 feature! When...
Defender Updates Failing
Kanguru has enabled automatic live updates on Defender drives. The automatic live update feature ensures that the end user's Defender device is running the late...
Defender's removable disk partition is not displayed under My Computer (Windows 7)
When I plug in my Kanguru Defender, I do not see the removable disk partition.Note for Windows 7 users: Windows 7 users may not see the removable disk partition...
Defender™ USB3.0 Secure Encrypted External Drives File Copy is freezing at 0%
Defender™ USB3.0 Secure Encrypted External Drives (HDDs and SSDs) File Copies are freezing on computers running Windows 8.1 & Windows 10 when connected by...
Downloading Kanguru Application Using Google Chrome
If you are using the Google Chrome web browser to download one of our applications from our support site, you may see the error, “is not commonly download...
Error Code 53
I'm receiving Error Code 53Error Code 53 typically means that the version of KanguruLock on the flash drive is different than the version of KanguruLock on the...
Failed Password Attempts
*This Knowledge Base article will be focusing on the Defender 3000, Elite 300, Elite 30, Bio-Elite 30, Life Planner, HDD/SSD 35, and HDD/SSD 350 Unmanaged Dri...
Failed to erase security info.
When trying to reset my secure flash drive, I receive the following error message, "Failed to erase security info. Please restart and try again. Os error (0x800...
Forgotten Micro Drive AES Password
I forgot my password to Kanguru Lock for my KanguruMicro Drive AES USB drive If you have forgotten your password, you will have to uninstall and then reinstall...
How to Un-hide the Kanguru Defender Taskbar Icon
I do not see the Defender icon in the taskbar area By default taskbar icons in Windows 7 & 8 only appear when there is a notification, otherwise they remain hid...
How to update your Defender drive on Mac operating systems
When looking to update your Defender device on a Mac computer system, you may receive a few messages. This document should assist you through this process. Not...
Kanguru Bio AES device returning error messages
My Kanguru Bio AES device giving me error messages like “Device is not ready yet”, and my secure drive is not mounting.This is a known problem that...
Kanguru BioAES does not show up under My Computer with the correct title
Sometimes when Windows detects a new USB device, it does so incorrectly. Windows writes specific values into the registry defining the properties of your USB fl...
Kanguru BioDrive Runtime Error When Scanning Fingerprint
When attempting to run the Run.exe application, the scan fingerprint interface does not display. Instead I receive a Runtime error messageThis Runtime error is...
Kanguru Defender and Flash Management FAQ
Q: Are Kanguru Defender Elite flash drives difficult to use? A: No, the Kanguru Defender Elite uses a simple login box that prompts the user for a password. T...
KanguruLock Default Password
What is the default password for KanguruLock?The default password for KanguruLock is: kanguruAESPlease note that the password is case sensitive.
KanguruLock error messages
When I attempt to run KanguruLock, it returns the following error messages, "FDMan Execute FD.exe error!" and "Failure to initiate resources Error code #2"Your...
KanguruLock not working with Windows Vista
KanguruLock Versions 1.0.4.24 and later are compatible with Windows Vista. Earlier versions of KanguruLock are not compatible with Windows Vista.
KanguruLock Only Supports 32bit Versions of Windows
The KanguruLock software which comes included with the KanguruMicro Drive AES is not compatible with 64bit versions of Windows. KanguruLock will only work with...
KanguruMicro Drive AES "Security Drive has been damaged.." Error Message
When using my KanguruMicro Drive AES, I receive an "Security Drive has been damaged or you don't have the authority to open it" error message. Your secure data...
KanguruMicro Drive AES FAQ
KanguruMicro Drive AES Frequently Asked Questions Q1. Do I need to install anything on the PC to use the KanguruMicro Drive AES? A1: Yes, there is a small set...
KanguruMicro Drive AES FIPS 140-2 Certified
The Kanguru MicroDrive AES is now officially FIPS 140-2 certified (#682)
New antivirus license giving the error message "Please enter a valid anti-virus license"
When entering a new anti-virus license, I receive the following error message when entering the new anti-virus license, "Please enter a valid anti-virus license...
New Defender Drives Requires Formatting
When logging into your new Defender device you may receive a message stating that either the drive is not accessible or that the device has not auto-mounted. T...
Safelisting Defender Drives through Group Policies
You can configure the Group Policy settings on your domain to allow only Kanguru Defender drives to work on that computer while preventing other USB drives from...
Safely remove Defender Drive on Ubuntu 12.04
To safely remove the device under 12.04 version using a GUI, you must follow these steps: Install “dconf-tools” Once installed, press ALT + F2 and...
SSPM on secure Defender drives
Note: Please scroll to the end of this page for up to date information on which drives support the Self Service Password Management capability. This KB article...
Tech support for your RocIT Defender flash drive
If you are experiencing problems or have any questions regarding your RocIT Defender flash drive, please contact Absolute ID's technical support at: techsupport...
Using Defender Elite or Defender 2000 with Linux Ubuntu
If you are experiencing issues running either the Defender Elite or Defender 2000 on an Ubuntu based system please make sure that your device is running the mos...
Using Your Defender Flash Drive on Linux
Using Your Defender Flash Drive on Linux When using a Linux compatible Defender device on a computer running an Ubuntu operating system, there are two ways to...
What is FIPS 140-2 Certification?
What is FIPS 140-2 Certification?FIPS 140-2 is a US/Canadian Government testing standard which validates cryptographic/encryption modules that meet agreed upon...
Windows Driver Error 38
Kanguru Defender devices utilize the standard USB Mass Storage Device driver that is commonly used by most external storage devices, such as flash drives, exter...
Windows XP Support for Defender HDD/SSD
In order to use the Defender HDD/SSD with Windows XP, a few modifications to the system settings have to be made by a user with Administrator privileges. Sett...