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General Information 0
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Release Notes 10
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Announcements 1
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Knowledge Base 0
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Optical Duplicators Knowledge Base 69
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Kanguru Defender Secure Devices Knowledge Base 48
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Kanguru Hosted Knowledge Base 89
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Mobile Workspace Flash Drive Knowledge Base 5
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PCIe Host Adapter Knowledge Base 1
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Presenter Mouse Knowledge Base 1
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ExpressCard Knowledge Base 1
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MP3 Players Knowledge Base 3
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Media Cards and Readers Knowledge Base 2
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Solid State Drives Knowledge Base 4
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Optical Drives Knowledge Base 13
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Hard Drives Knowledge Base 11
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USB Duplicators Knowledge Base 50
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Basic USB Flash Drives Knowledge Base 4
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Hard Drive Duplicators Knowledge Base 92
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KRMC On-Premise Knowledge Base 7
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Kanguru Self Encrypting Drives (SEDs) Knowledge Base 4
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NVMe Duplicator Knowledge Base 49
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7-Target, 15-Target, 23-Target Pro SATA Duplicator Knowledge Base 135
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Product Manuals 0
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MP3 Players 1
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Windows To Go Drives 1
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Accessories 5
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Media Card Readers and Storage 2
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Hard Drives & Solid State Drives 6
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Standard Flash Drives 7
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USB Duplicators 6
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Optical Drives 4
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NVMe, SSD, HDD Duplicators 12
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Optical Duplicators 3
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KRMC Hosted 4
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KRMC On-Premise 1
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Defender Secure Drives 20
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SED30 and SED300 1
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Software Downloads and Updaters 0
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Kanguru Self Encrypting Drives (SEDs) 1
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Defender Client Updates 7
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Duplicator Firmware 10
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Legacy Defender Client Updates 10
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Legacy On-Premise Defender Client Updates 8
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Kanguru Tech Support 2
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KRMC Hosted Tools 2
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Duplicator Programs 7
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Universal Kanguru Local Administrator (UKLA) 1
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KRMC Enterprise 8 3
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KRMC On-Premise 9 3
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On-Premise Defender Client Updates 6
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Warranty and Returns 0
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Product Warranty Information 1
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Return Material Authorization (RMA) Services 1
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Kanguru Warranty Overview 1
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Optical Drives Knowledge Base
13 Docs
CD, DVD and Blu-ray Disc Burning Speeds
Different types of optical media burn data at different rates. Hence 12x burn rate for CD-R is not the same speed as 12x burn rate for DVD-R. The following char...
DVD formats
The most widely known format currently is DVD-Video, which we know of as DVD movies that we can purchase at the local store. Other formats include DVD-A, DVD-RO...
DVD/Blu-ray Drives Not Showing in Windows 10 After Update
If you recently upgraded your system to the latest version of Windows 10, you may find that your optical drive (DVD or Bluray) is no longer recognized by Window...
DVDs and/or Blu-ray movies not playing in Windows 8 or Windows 8.1
DVDs and/or Blu-ray movies will not play on Windows 8 or Windows 8.1 Windows 8 and Windows 8.1 don't come with DVD/Blu-ray video playback support built-in. If...
Kanguru QS2 DVDRW is not recognized by Mac OS X 10.6
Kanguru QS2 DVDRW is not recognized by Mac OS X 10.6If you are using your Kanguru QS2 DVDRW with Mac OS X 10.6 Snow Leopard, then you will have to update your s...
Kanguru QS2 will not burn discs through Mac OS X 10.5
My Kanguru QS2 DVDRW will not burn media through Mac OS X 10.5This is a known issue with Mac OS X Leopard. This issue has been documented in Mac support forums...
LightScribe software not running / not detecting the QS2 DVDRW drive
LightScribe software is not running or is not detecting the QS2 DVDRW driveIf your QS2 DVDRW drive is operating correctly but the LightScribe software is not, i...
LightScribe Template Labeler Error 4231
The LightScribe Template Labeler software returns the following error message when burning LightScribe labels, "Error 4231: An internal LightScribe System Softw...
Missing DVD Decoders for Windows 7 Netbooks
My netbook running Windows 7 will not play DVD movies. It gives me an error message saying that I am missing the necessary DVD decoders.Check which version of W...
Optical Drive Not Recognized by My Computer
DVD or Blu-ray drive is missing or not recognized by Windows or other programs?This problem is likely caused by two Windows registry entries that have become...
Optical Drive Statement of Volatility
Statement of Volatility for the following Kanguru DVD and Bluray drives. SoV Slim Optical Drives.pdf SoV USB3 Optical Drives.pdf
QS2 DVDRW fails to burn LightScribe labels through Windows Vista
My QS2 DVDRW will not burn LightScribe labels through Windows VistaLightScribe is compatible with Windows Vista, however there a wide reports of device communic...
System Requirements for Playing Blu-ray movies on a Computer
How can I know whether my computer is able to play Blu-ray movies?Blu-ray is the latest technology in optical storage and allows you to experience high-definiti...