KRMC offers the ability to connect to an external Azure or similar SAMLv2 authentication site. NOTE: If you are using Multi-Factor with KRMC, you will still nee...

KRMC offers the ability to connect to an external Azure or similar SAMLv2 authentication site. NOTE: If you are using Multi-Factor with KRMC, you will still nee...

KRMC offers the ability to connect to an external OKTA or similar SAMLv2 authentication site. NOTE: If you are using Multi-Factor with KRMC, you will still need...

Located at the top right of every page on KRMC are the Account Activity Icons. These icons provide you access to specific features and functions regardless of...

The Account Icon provides access to many features for ease of use and convenience as well as personalize your account slightly. Change Password Within this m...

Your account password is a vital part of KRMC as without it, you are not able to gain access to the service. If for any reason you need to change your password...

KRMC only has one Super Administrator (SA) account. With that said, there are options available if needed to change the account that is considered the SA accou...

Edit Profile provides the ability to customize your Admin or Auditor account on KRMC. Using this menu you are able to change/insert Name, Email, Phone, or Empl...

For security reasons, you should always log out of KRMC once you have completed your work on it. To accomplish this, you can select Logout located under your A...

Account Settings provides the ability to alter the look and feel of your KRMC experience. The three options provided within this are available for all KRMC Host...

The Dashboard is designed to be customizable to make your account overview as easy as possible. To accomplish this, you are able to change what is shown on you...

The Actions Page allows the currently logged in Administrator to review the history of actions sent to devices they own. From here you can view a list of all pe...

Create Global Action allows you to create an action that is executed on all devices managed by your account. Creating a global action creates individual pending...

Failed Actions contains a list of actions that have failed. A common reason for why an action fails is if a device has an expired license, or if an incorrect ad...

Pending Actions contains a list of actions that are currently waiting to be executed. Once a drive communicates with KRMC Hosted, it will receive any actions th...

Successful Actions contains a list of actions that were successfully executed on the target device. Actions on this page cannot be deleted. There is an additio...

Kanguru Hosted Premium accounts have the ability to integrate their Active Directory (AD) accounts with KRMC. In performing this integration, you are able to s...

The Admin Management Page allows you to view and edit Administrator, Auditors, and Groups created by your Super Administrator (SA) account. Note: Standard KRMC...

The Admins list provides a list of Administrator. For more information on Administrators, please click HERE. Note: The Super Administrator (SA) and Regular Adm...

KRMC only has one Super Administrator (SA) account. With that said, there are options available if needed to change the account that is considered the SA accou...

Edit Admin Display allows you to change what pages are viewable for your Regular Administrators (RAs). In addition to choosing which pages are viewable to your...

Edit Admin Information allows you to change information such as name or email address of the selected administrator. Additionally, you are able to add a profil...

Edit Admin Permissions allows you to change the permissions for any account on KRMC. KRMC provides the ability to alter most settings within the console provid...

The Auditors list displays a list of Auditors created in KRMC Hosted. Auditors are allowed (by default) to view all devices, groups, and events within KRMC Host...

Edit Auditor Display allows you to change what pages are viewable for your auditor. In addition to choosing which pages are viewable to your auditor, you can a...

Edit Auditor Information allows you to change information such as name or email address of the selected auditor. Additionally, you are able to add a profile pi...

Edit Auditor Permissions allows you to change the permissions for any account on KRMC. KRMC provides the ability to alter most settings within the console prov...

The Groups list on KRMC, displays all groups on your account. Groups, can provide the Super Administrator (SA) with increased control over permissions, require...

Super Administrators (SA) and Regular Administrators (RA) with access can change a Group’s information by clicking the Edit Group Information button. Ed...

Edit Provisioning Profile provides each group the ability to have a security profile that is used as the standard configuration for all devices registered withi...

Group Action will send an action to all drives within the group. The actions available to the Regular Administrator (RA) is dependent on their permissions as de...

To make organization and management simpler KRMC Hosted offers the ability to create several different account types and groups. Each of these account types an...

When you are on the Admins or Auditor pages you should notice at the top left side of the screen a person icon with a plus sign (on Groups it is just a circle w...

When you are on the Admins or Auditor pages you should notice at the top left side of the screen a person icon with a plus sign (on Groups it is just a circle w...

When you are on the Groups page you should notice at the top left side of the screen a circle with a plus icon (on the Admins or Auditor pages it will be person...

When you login to KRMC Hosted, you are automatically directed to the KRMC Hosted dashboard. The KRMC Hosted dashboard page provides you with a system overview d...

Account Summary displays an overview of your KRMC Hosted account. It contains the following information: Email Address The email address of the account that...

The Devices Page provides you with options for viewing and managing your Defender devices. You can navigate to the Active or Parked options by clicking on the...

The Active device page provides you with options for viewing and managing your Defender devices. A device can be selected by using the checkbox on the left side...

Add Action allows you to create an action that is executed on the selected drive managed by your account. If you are looking to send this action to multiple dri...

Within the Active device page, all accounts have the ability to export all or selected devices along with all actions and device logs. Selected The default...

Custom Settings provides each drive the ability to have a security profile that is different then that set by the Global Device settings or the Group Provisioni...

Device Info provides basic information for each device in a three tab popup. Note: This option is not available when multiple devices are selected. Actions...

Edit Selected allows the Super Administrator (as well as other administrators with the ability to manage the selected device) the ability to change basic inform...

When a device is deleted from KRMC Hosted, it will no longer be remotely manageable, and all actions and logs associated with the device will also be deleted. A...

Devices that have not been seen by the KRMC Hosted server for at least 18 months can be Parked. Parking a device will temporarily exclude it from normal KRMC Ho...

The Device List displays a list of devices belonging to the KRMC account or Group selected. Note: A Regular Administrator (RA) can see all devices on the KRMC...

Groups, can provide the Super Administrator (SA) with increased control over permissions, requirements, and customizations with their drives. If your KRMC-Host...

Clicking the Mail button will open the Send Email window. Here you can send notification emails to KRMC Hosted device user(s) and up to five CC’d addresse...

The Parked device page provides you with options for viewing all devices that you have parked on KRMC. For information on how to park a drive and the feature, p...

When selecting a parked device from the Parked Device List, there is an option to activate a the selected device(s). This option requires the consumption of on...

Enabling Two Factor Authentication (2FA) for the email authentication method can be performed on the currently logged in account, Super Administrator (SA), or R...

Enabling Two Factor Authentication (2FA) for the Google Authenticator can only be performed on the currently logged in account. Once logged into KRMC Hosted...

KRMC File Auditing works in conjunction with the registered devices on your KRMC account. Information regarding the files stored on your drives is sent to KRMC...

KRMC and Endpoint Protection licenses are applied automatically to devices based on which drives communicated with KRMC recently. The licenses are assigned to...

The Licenses Page allows you to view and manage your KRMC Hosted device licenses. You can navigate to the various options by clicking on the icons or options on...

The License Summary page displays a low-level overview of the current status of any KRMC Hosted, Endpoint, Parking, Life Planner, and USB to Cloud Licenses regi...

The Orders page will allow you to view any orders that were processed on your account and displays the number of each license purchased with that order. Import...

If you are logging into KRMC Hosted for the first time, you will be required to complete some initial setup and configuration of your KRMC Hosted. This will onl...

Two factor authentication (2FA) is a feature that extends an additional layer of security which prevents unauthorized users from logging into KRMC Hosted. At th...

Active Directory (AD) based Single Sign On (SSO) using Security Assertion Markup Language(SAML) provides KRMC Hosted administrators an alternative sign-on optio...

The Navigation Menu is located on the left-side of every page. Initially, the Navigation Menu only displays icons. When you hover your mouse over the area, the...

Actions available within KRMC Hosted include: Message Send a notification message to be displayed on the device host’s computer. IP / Domain / MAC...

The Reports page provides access to all events on KRMC Hosted and any messages that are sent from us. By selecting Reports you will be brought directly to the...

The Events page displays all events that occur within your KRMC Hosted company account. Information within Events includes: Date This is the date in which an...

The Messages page displays all messages from Kanguru to your KRMC Hosted account. These messages range from important updates to KRMC Hosted to Kanguru news....

The Reports page provides access to all events on KRMC Hosted and any messages that are sent from us. By selecting Reports you will be brought directly to the...

The Settings Page provides you with options for viewing and configuring KRMC Hosted system settings. You can navigate to the various settings by clicking on the...

Administrative Settings allows you to create or change the Administrative Password. The Administrative Password is a system-wide password that is required when...

KRMC Hosted provides the ability to create and edit email templates for use using the Email feature. Pre-existing email templates are sent automatically when a...

The Global Device Settings are available to the Super Administrator (SA). It is a security profile that is used as the standard configuration for all devices re...

The Helpful Info page provides links to download KRMC Hosted User Manual and the Hosted Provisioning Tool. Additionally, this also provides access to the Kangu...

The Notification page determines which events appear within Events as well. There are three status options for event types: Off Events that have been set t...

General Server Settings Settings such as date and time formats and whether updates are pushed to your drives are located within General Server Settings. E-...

KRMC Hosted Premium accounts have the ability to utilize the AD Integration Device Disable feature. AD Integration syncs disabled users with Defender drives ba...

KRMC Hosted provides the ability to alter the method in which data is displayed by default on Admin Management. There are two visualization options:Visual Mode...

Self Service Password Management (SSPM) is an optional feature available on most Kanguru Defender devices. SSPM is an automated email service that provides devi...

KRMC Hosted Premium accounts have the ability to export events recorded by KRMC Hosted to a customer’s SIEM server in real time. Exporting to Splunk, Gray...

KRMC Hosted Premium accounts have the ability to utilize the File Auditing feature. When this feature is used, KRMC will receive file monitoring updates from a...

KRMC Hosted provides the ability to alter general settings on the account such as Date and Time formats. Here is a full list of the settings available. Devi...

KRMC Hosted provides the ability to alter the visual theme between a Light or Dark mode. To alter the theme you can either use the option located in Server Sett...

If you are using Active Directory (AD) based Single Sign On (SSO) using Security Assertion Markup Language (SAML), KRMC Hosted administrators can use this optio...

Two Factor Authentication (2FA) is a feature that extends an additional layer of security which prevents unauthorized administrators and auditors from logging i...

This section only applies if you are using the Hosted Provisioning Tool to enable KRMC Hosted and/or to disable on-board anti-virus. The Hosted Provisioning Too...

If your devices are in your possession then you can follow these instructions to manually configure and register your devices with your KRMC Hosted account. If...

This section only applies if your Defender devices are being managed locally with the Universal Kanguru Local Administrator (UKLA) application and you want to u...

KRMC Hosted provides system administrators a secure platform for managing their fleet of Kanguru Defender drives remotely. You MUST configure and register each...

Kanguru’s Defender line of hardware encrypted devices have the ability to be remotely managed through either a customer hosted server (referred to as Kang...

Note: Please scroll to the end of this page for up to date information on which drives support the Self Service Password Management capability. This KB article...